Help
Frequently asked questions
Quick answers to what you ask us the most.
At checkout you can choose between two shipping methods:
Standard: 3-5 days · Express: 24-48h (mainland Spain)
You'll see the exact cost at checkout based on your area and the shipping method. Free shipping: in mainland Spain from 90€, in the Balearic Islands from 180€ and in the Canary Islands and most of Europe from 200€.
You have all rates and delivery times by country in Shipping.
When your parcel leaves our warehouse we'll email you the tracking details. You can also enter your code in our tracking portal.
If your parcel hasn't been picked up by the logistics company yet, write to us on WhatsApp or at hello@becay.store and we'll help you with the change.
If it's already out for delivery, contact the shipping company with your shipment number (you'll find it in the confirmation email).
You can make a return through our returns portal. You have all the details in Exchanges and returns.
14 days from when you receive your order. Everything is managed online through the returns portal, no emails and no waiting.
In mainland Spain: an exchange costs 4.90€ (we send you the new garment at no extra cost) and a return with refund 6.90€.
Canary Islands and Europe: 15€ · United Kingdom: 18€. The amount is automatically deducted when you manage it in the portal.
Every product has its own size guide with real garment measurements: you'll find it on the product page. If you're between two sizes, write to us on WhatsApp and we'll help you right away.
Card, Klarna (pay in 3 instalments, interest-free) and the other methods available at checkout depending on your country.
Yes - you can visit us at our store on Fuencarral, Madrid. You have all the info in Stores.
For quick questions (sizing, products, shipping), WhatsApp is the fastest. For order management (status, issues), email us at hello@becay.store with your order number.
You have all the channels in Contact.